NMR — 101 · Company
A Register You Can Count On
Northmere was set up to do one thing properly: help people in Malaysia understand and organise the paperwork that comes at the end of a working life.
← Back to HomeHow Northmere Came About
Northmere started from a straightforward observation. When people in Malaysia begin preparing for the end of employment, they find themselves surrounded by paperwork — contribution statements from the Employees Provident Fund, identification renewals, nomination forms for various benefit schemes, correspondence from employers and government agencies — and very little reliable, jargon-free material to explain what any of it means in practical terms.
The founding team had backgrounds in administrative management and records handling. They had spent years helping organisations build document registers and retention schedules, and they saw that the same structured thinking applied equally well to individual households. In 2019, Northmere opened its first class in Ipoh, Perak, offering a three-hour session on common retirement documents for a small group of civil servants who were approaching the end of their service period.
Since then, the offering has grown to three distinct services — the original classroom session, a document digitisation and indexing service for households, and a records-practice engagement for employers and cooperatives — but the scope has not changed. Northmere explains, organises, and files. Questions about entitlements, statutory obligations, or financial planning go to qualified professionals, and the Northmere team refers those questions promptly and without hesitation.
Our office is at 36 Jalan Datoh in Ipoh, and that is where classes are held, where documents are collected, and where you can reach the team by telephone during office hours.
Mission
To make retirement paperwork comprehensible and manageable for individuals and organisations in Malaysia, using plain language, published sources, and orderly process.
Scope
General education and administrative organisation. Not financial advice, not legal interpretation, not regulated guidance of any kind. Every session, every report, and every scanning job stays within that boundary.
Approach
Calm, methodical, and unhurried. We work at the pace that suits the individual or organisation. There are no upsells, no pressure, and no promises about outcomes that are beyond our scope to influence.
The Northmere Team
A small, experienced group with backgrounds in records management, administrative training, and clerical process design.
Roslinda Hassan
Founder & Principal Educator
Twenty years in administrative management across government and cooperative sectors in Perak before founding Northmere. Leads the Paperwork Primer class and designs the course materials.
Khairul Lim
Records & Digitisation Manager
Oversees the document collection, scanning, indexing, and secure handover process for the Records Digitisation service. Background in archival management and information security.
Salmah Noor
Organisational Engagement Lead
Coordinates the Workplace Records Practice Review engagements. Works directly with HR teams and welfare committees on process walkthroughs, staff training, and follow-up reviews.
Our Operating Standards
The practices we follow in every engagement, without exception.
Signed Handling Agreements
No documents are collected until a written agreement is signed that describes exactly what will happen to them, in what order, and when they will be returned or deleted.
No Data Retained After Handover
Once digitised files have been transferred to the client, all copies on Northmere's systems are deleted. This applies without exception to every digitisation engagement.
Named Sources Only
Class materials cite every source by name and publication. We do not present interpretations as facts; we show you where to read the original and explain what kind of document it is.
Clear Scope at All Times
If a question falls outside general education or administrative process, we say so clearly and refer the individual to a qualified practitioner. We do not attempt to answer what we are not positioned to answer.
Written Quotations Before Work Begins
Every engagement begins with a written scope and fee statement. Nothing is charged that was not agreed in writing first. Prices on this site are in Ringgit Malaysia and form the basis for all quotations.
Personal Data Handled Minimally
We collect only the contact information needed to correspond with you. We do not sell, share, or use personal data for any purpose beyond delivering the agreed service.
Records Education in Perak
Retirement paperwork in Malaysia involves a range of documents from different issuing bodies: the Employees Provident Fund, the Social Security Organisation, the National Registration Department, pension scheme administrators, and former employers. Each document type has its own filing convention, its own retention consideration, and its own role in a household's record-keeping system.
Northmere's classroom session, the Pre-Retirement Paperwork Primer, was developed specifically to walk through these document types in a single three-hour session using plain English and publicly available reference material. The session covers what each document generally looks like, which body ordinarily issues it, and where in a filing system it typically belongs. Participants leave with a printed workbook and a blank filing index they can adapt to their own collection of papers.
The Records Digitisation and Indexing service addresses the practical challenge that many households carry years of accumulated paper records — some filed, some not — that represent a significant administrative burden when it comes time to hand them to a family member or prepare them for a professional review. Northmere's clerical team handles the physical collection, scanning, naming, and indexing, and returns everything on an encrypted drive with a printed contents list.
For employers, cooperatives, and staff welfare committees in Perak and the surrounding region, the Workplace Records Practice Review offers a methodical look at current filing and retention practice from an operational standpoint. The engagement produces a written report, provides staff training on consistent naming and indexing, and includes a follow-up session at six months to see how the new processes are bedding in.
Northmere's office is at 36 Jalan Datoh, 30350 Ipoh, and classes and collection appointments are available during regular business hours. Enquiries by telephone and email are welcome.
Ask Us a Question
Whether you want to know more about the class, discuss a digitisation project, or find out whether our workplace engagement suits your organisation, we are glad to hear from you.
Send an Enquiry — this is the recommended next step